Yealink stuck on welcome screen This process is most useful in the scenario that a phone either gets stuck in a boot loop, or stays on a Welcome InitializingPlease Wait screen. Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. Disconnect the power cord from the Yealink headset base for 10 seconds. 5 or 96. They can talk about us but they cant talk without us. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Please contact your vendor or local distributor for help. Generally, when a Yealink IP phone is powered and connected to the network properly, it will start up successfully and get ready for you to use. 5. ” Check if the “Recovery” mode confirmation screen shows. The phone boots up to the Teams console but almost immediately displays a message saying it is going to reboot. it starts to upgrade and then freezes Jan 28, 2021 · If your Yealink device is in a boot loop or stuck on the Welcome initializing… Please Wait screen then you may need to preform a TFTP firmware recovery. Disconnect the power supply cable from the A/C outlet or disconnect the PoE connection from the Internet Port, but do not release the button. I Long tap the Home touch key when the touch screen prompts “Initializing” to trigger the recovery mode. Please only do this if instructed by Telecommunications or IT staff. EXP50 ip phone pdf manual download. 20 update I have a couple T26S phones that are stuck constantly rebooting. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence RE: Yealink T42G Phone stuck at Welcome - jolouis - 04-07-201712:38 PM You can try contacting your retailer and getting them to request recovery firmware from Yealink, just in case it's a corrupted firmware issue. So it's a phone firmware issue. TLDR: Yealink MP50 USB phones no longer connecting to windows pc. If you are facing any problems with your Yealink phone, don’t worry. . MP50 telephone pdf manual download. Ease of Use To extend workflows seamlessly to the desktop device, the MP54 offers a 4. We just started using a power supply in the exp 50 and we have had less problems. Errors Code and Solutions | Yealink TroubleshootingErrors and Solutions Introduction This article can help you understand the common SIP-Calling Errors and Solutions. This action erases any configuration which the user has made allowing you to configure the device from scratch. I see the progress bar with white background that registers device, after which nothing happens and I get to sign in again. The only way to get it back is to manually unplug the USB cable and plug it back in. Yealink is a global leading provider of enterprise communication and collaboration solutions, offering video conferencing service to worldwide enterprises. Oct 10, 2024 · This article describes how to resolve an issue with Yealink MP-series IP phones that fail a firmware update. 254. microsoft. IP Address - This is the IP address we will give to the phone. In case, the IP phone is accidentally powered off when upgrading, the system data in the flash may be damaged and this makes the IP phone fail to start up. I did the Teams app update on my Yealink MP56 with attached EXP50 module. A red light also stays on in the top-right corner of the phone. Yealink IP phones support recovery mode using TFTP protocol only. Mar 22, 2024 · Windows 10 can get stuck on a Welcome screen and if this happens, try restoring your PC to an earlier state or use our other solutions. Yealink EXP50 Stuck on "Welcome" Screen If you have a recent Yealink T5X phone and a EXP50 expansion module you may find the expansion module get stuck on the WELCOME Initializing screen. Aug 3, 2023 · I tried my EXP43 on another phone I had with an older firmware and it worked without issue. 45. To help resolve the issue, Yealink has issued a newer firmware which must be loaded via Recovery Mode (USB Recovery). Symptoms Resolution Restart your phone. The desk phone's screen remains stuck on the “Welcome” screen. If such issues or conflicts do happen after an upgrade you may need to downgrade to a previous firmware version or perform a factory reset. Issue has persisted through at least one Yealink firmware update. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence How to Fix Yealink Phone Stuck on “Initializing” – Firmware, Network & Setup Guide Fall pumpkins | screensaver | pumpkin paintings | autumn art for Frame TV | Smart TV background Bricked Yealink T54W recovery How to Guide on recovering a Yealink phone stuck in a boot loop The below instructions are to recover a Bricked T54W that is currently stuck at the booting stage. When this publication is made available on media, Yealink (Xiamen) Network Technology CO. 20 update from either 96. Yealink SIP-T46U Rebooting, Updating Firmware/configuration, Factory Reset If your phone is malfunctioning or requires updates you or your phone system administrator may want to perform one of the following: Rebooting: This will bring the phone back to its last configured state. You must download the correct files (goes by file size)more Jun 11, 2025 · Plug into the power supply, and check the status of the power LED in the upper-right corner. Check out this video to learn how . Focusing on research and development, Yealink also insists on innovation and creation. On the Dual Firmware Yealink SIP models (Later T5X, T4XU, etc. If you have a recent Yealink T5X phone and a EXP50 expansion module you may find the expansion module get stuck on the WELCOME Initializing screen. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Step 5. How to Factory Reset a Yealink Phone Note: This should not be your first step in troubleshooting. Hopefully, 3CX will push an updated supported firmware shortly. Step 1: With your device off, press and hold down on the speakerphone button. Gee, I wish management wasn't so cheap like IT equipment is an afterthought then they complain when it doesn't work. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence We would like to show you a description here but the site won’t allow us. 86. 77. teams. Configure the phone network settings for TFTP to perform the firmware update Choose Option 1 TFTP which will bring you to the network configuration screen. I have had these phones get stuck in a boot loop and this is the only way to reset them if the IP address is unknown. Resetting Yealink devices to the factory settings Yealink Standard models Restoring to Yealink's default configuration can be handy when troubleshooting. However, it can also be useful on a device where a factory reset does not seem to be resetting the device correctly Jan 16, 2021 · Hello, You may have already received information about a problem with Yealink EXP50 key modules that gets stuck on loading. There is no way to touch it to bring it up or hang up. Aug 29, 2020 · If you’re unable to use your Windows 10 PC because it’s stuck on the welcome screen or login page, check out five (5) ways to get it fixed. Sep 28, 2021 · Zoom support was unwilling to help me because I did not purchase or lease the Yealink phone directly from them - even though on Yealink support article states otherwise. Solution: Seems it’s more relevant with DNS server issue. If the power LED lights and phone ring when you press the volume button, we can confirm that the LCD module is broken. We currently run about 250 Yealink MP54/56 in a K-12 EDU environment, and I would estimate about 60 of these phones show this message, increasing by the hour. Please kindly check if the registered server is configured correctly If your phone is malfunctioning or requires updates you or your phone system administrator may want to perform one of the following: Rebooting: This will bring the phone back to its last configured state. 35 to the latest version 96. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. Nov 27, 2023 · Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. We would like to show you a description here but the site won’t allow us. Aug 18, 2024 · After your Yealink completes initializing and gets its IP address and BEFORE your Yealink phones tries to contact Yealink and Verizon for provisioning, disconnect the Yealink phone and your PC from the internet to prevent the phone from getting provisioning data from Verizon. Here’s what’s happening: When I use PoE to power the device, the screen first shows: “ Welcome Initializing… Please Wait. Managed to get the CTP onto the network no problem, but unable to see an option on the A30 setup screen to get in and manually set network settings (i dont have a remote as apparantly they dont come with the A30 - lol. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Jan 17, 2017 · Indeed, the firmware 58. After testing it on a phone, I can confirm that it solves the problem Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. Feb 6, 2023 · When I go to open Microsoft Teams on my laptop it gets stuck on the loading page. Affected phones are still able to make regular (non-emergency) calls, and when a user taps "change pin" or the X, the phone screen will either turn white for a second or reboot entirely. Statement for T46U POE consumption. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Jun 11, 2025 · Please contact your vendor or local distributor for help. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence About This Guide Thank you for choosing Yealink MP54/T55A Teams phone, which is mainly designed to work with the Microsoft Teams client. rar to get the PDF to know how to boot on recovery mode + the files I used in this video to the T57W (Get by Yealink Support). Yealink (Xiamen) Network Technology CO. No parts of this publication may be subject to alteration, modification or commercial use. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence To factory default a yaelink phone, the usual method is to press and hold the OK button in the center of the arrow keys until the message "Reset to factory setting?" appears, where you would then press the OK soft key. Yealink Yealink EXP50 Stuck on "Welcome" Screen Yealink T5x (w) Recovery Process Flashing Firmware On A Yealink W52x Handset See all 10 articles » T5X (W) phone stuck on Initializing 1. However, like any other technological device, they can sometimes encounter issues. Jan 28, 2021 · If your Yealink device is in a boot loop or stuck on the Welcome initializing… Please Wait screen then you may need to preform a TFTP firmware recovery. Files: Yealink T53 (w)/T54W/T57W Recovery This may not be directly related but we have had some issues with the EXP 50 as well, Especially if the main phone was powered POE. 2. View and Download Yealink MP50 user manual online. Firstly, verify with your system administrator that the IP network is ready for device configuration. While holding this button down, either plug in the power adapter or reinsert your PoE cable. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Feb 3, 2025 · The login went through, and we saw the device in the admin. As one of the best providers in more than 140 countries and regions, Yealink ranks No. After 5-6 minutes (phone fully boot up), press +/- volume button. press and hold the X key here Overview: Also known as a Recovery Mode Update, the TFTP process can be used to save what can be seen as an otherwise dead phone. Keep holding this button down until you are presented with a screen as shown below. 850" which resolved the issue. If done correctly a Factory Reset message will play. 8W, under Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. Color-screen Expansion module. 1. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Download this . I have tried quitting (clicking on the icon in the bar at the bottom and quitting) and also ending via Task Manager. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Jul 8, 2024 · Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. Once that is done, the phone will factory reset. Jun 3, 2025 · In this topic, we will explore why the Yealink sidecar might get stuck on the welcome screen and provide effective troubleshooting solutions to resolve the problem. Lately we've been having users get calls stuck at the top of their yealink mp54 deskphone. Firmware can be downloaded below and needs to be applied manually to the phone affected by the issue. Updating configuration: Settings or configuration changes made by Telebroad or your system administrator are applied to the phone when you trigger a configuration update. Windows 11/10 stuck on Welcome screen Dec 19, 2024 · Reset the Yealink WH62/WH63 from the base Press and hold at the same time the Computer button and the Desk Phone button for 6 seconds. 85. This video demonstrates how to use TFTP, also known as Recovery Mode Update, to recover a Yealink phone. (Yealink doesn't provide this directly to end users for security reasons, but the reseller if they are in the proper channel should be able to get it on your behalf). 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Aug 24, 2017 · Anyone else experiencing this, with the new 66. Reset the Yealink MP54 Through Dial Pad * Before factory resetting, try to turn the device off for about 30 seconds, then on again. rom file using the phone's web interface. The power consumption of the T46U in the normal working or standby state is generally 1. 0-inch capacitive touch screen and fully compatible with Microsoft 365 for a consistent calling and meeting Dec 17, 2024 · Hi everyone, I’m having an issue with my Yealink MP56 where it won’t start up properly anymore. Also, be sure to read the Quick Start Guide in the product package. Some Yealink MP-series IP Phones may have issues booting up after updating to firmware version 122. Locate and press the “Speaker” button on your Yealink. Oct 22, 2020 · I am attempting to upgrade the firmware on this Yealink T54W phone from 96. I opened a ticket at Yealink and they sent me a new firmware 96. About This Guide Thank you for choosing Yealink MP56/T58A/T56A Teams phone, which is mainly designed to work with the Microsoft Teams client. ” After a short wait, it moves to the Yealink loading screen, but it stays stuck there in a loop. Press “1” on the dial pad to access the “Recovery Yealink Video Devices Solution for Microsoft Teams Covering from Huddle to Extra-large Meeting Spaces All-In-One Video Conferencing Device Easy to install and quickly deploy, it ensures seamless connectivity and integration, delivering exceptional value for efficient remote meetings. * 1) Once device is in idle (login screen or main screen), press and hold both the * and # key for ~6 seconds. To factory default a yaelink phone, the usual method is to press and hold the OK button in the center of the arrow keys until the message "Reset to factory setting?" appears, where you would then press the OK soft key. 0. Are you experiencing a loading screen issue with your Yealink Sidecar? In this video, we will explore the reasons behind this phone accessory error and provide you with step-by-step solutions to Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. Yealink Yealink EXP50 Stuck on "Welcome" Screen Yealink T5x (w) Recovery Process Flashing Firmware On A Yealink W52x Handset See all 10 articles » Oct 12, 2021 · When I power it on via ethernet to the Internet slot at the back, it starts up, obtains IP address and shows the correct information and connection. In the guide we will be using PumpKin TFTP Server but you can use any substitute you like. Whether I tell the firmware to update using the management console, or by manually uploading the . 3CX is a popular Windows or Linux VOIP based PBX (on-prem, hosted or cloud) that works with many IP phones and SIP providers. Learn more Resolve your Yealink phone stuck on initializing with our comprehensive guide. Long press the Speaker button and reconnect the power supply to trigger the recovery mode, do not release until the recovery mode wizard appears on the phone 3. ), you can easily recover, factory reset the phone or reset the admin password back to the default by switching to the Backup System. Press 1 to select Yes to run the backup system This method is only supported on newly produced phones running firmware version 86 or later. After the update, the EXP50 module appears to be stuck in light mode, except that the letters for the names are also white. Reconnect the power cable or PoE Connection while still holding “Speaker. I've got an odd issue going on that seems to be impacting my Yealink T46U phones using the EXP43 expansion module. 1 DNS server returned answer with no data Description: Calling failed because of DNS query issue. 8W, under Jun 26, 2023 · Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. View and Download Yealink EXP50 user manual online. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. One call, it appeared that two users were trying to pick up a call queue call at the same time and one user got the call while the other got the same calls stuck on their touch screen the only way that i've gotten this to go away is to have them Mar 4, 2025 · Having trouble with your Yealink phone not turning on? Learn how to diagnose power problems and restore functionality with easy, step-by-step guidance. , LTD. 20 which is currently available in the Management Console for the T56/T58 phones has an issue with the EXP50, Yealink has confirmed this with us. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Aug 30, 2023 · Examples Phone is stuck on a firmware upgrade, for example at downloading firmware to 79%. Depending on the We would like to show you a description here but the site won’t allow us. If you are uncertain what to enter here, please contact your system administrator. Both your Yealink phone and your PC must be on the same network switch. To get around this, follow these steps: Remove power from the phone, if POE powered, remove RE: Yealink T42S and T42G Phone stuck at Welcome- Yisroel_MongoTEL - 01-10-2022 11:27 PM RE: Yealink T42S and T42G Phone stuck at Welcome - Pierre06 - 01-10-2022, 11:36 PM Apr 1, 2022 · Zoom support was unwilling to help me because I did not purchase or lease the Yealink phone directly from them - even though on Yealink support article states otherwise. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Before upgrading to the latest firmware you should read the related firmware notes and possibly consult with Yealink's support to ensure there are no compatibility issues or other potential conflicts. Please contact Yealink Technical Support. 157. Nov 9, 2022 · Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. Cause: Yealink Phone T54W got stuck on "Welcome InitializingPlease Wait" Solution: You will need the correct recovery files to resolved this issue. Netmask We would like to show you a description here but the site won’t allow us. 77 After updating the phone and replugging the sidecar, it is working now. . 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Apr 1, 2022 · you will need to contact Yealink support directly and create a ticket. In this article, we will discuss the top 5 troubleshooting techniques that can help you resolve common issues and get your Yealink phone up and running smoothly. Log in to the device's web-configuration 2. ) Is there a trick/keyboard keystrokes to get past the below into the A30's network settings? I know that you are supposed to pair the Yealink says its Microsoft, Microsoft says its Yealink. I reached out to Yealink and they sent me firmware "108. Troubleshooting Steps We recommend utilizing a USB drive for recovery, however TFTP recovery can also work. Yealink has released an interim firmware that fixes the issue. Discover firmware updates and setup fixes to get your device working smoothly. Should you have On the Dual Firmware Yealink SIP models (Later T5X, T4XU, etc. Oct 9, 2024 · Is your Yealink phone stuck on initializing? Find easy steps within this helpful guide to resolve the issue and get your phone working again. 2) Once the prompt “Reset This guide shows how to use recovery mode to get your phone ready when it fails tostart up. What I have found is it seems like phones that are on the same VLAN as 3cx are fine, but phones on a different subnet (Even though it is routable) just constantly Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. Reboots and even the latest Yealink firmware do not seem to fix. 80. 4x of them bricked after pushing the Aug 3, 2023 · Yealink provided a new firmware version to update it to. However in rare cases, this method will not work due to it being password locked. To reset to the factory settings: 1. The exp would sometimes be stuck on the welcome screen. Yealink T5x (w) Recovery Process General Description During the upgrade process, the T5XW phone gets stuck during the upgrade, or the device is stuck on the initializing please wait screen. The IP phone will read and upgrade the firmware from the USB flash drive, and the touch screen prompts “Firmware Updating”. Do not release until the recovery mode wizard appears on the phone LCD screen. Here is the fix for Yealink T54w's that will not boot and are stuck at the welcome screen. 82. Jan 22, 2020 · I just finished bricking 5x Yealink SIP-T54W's by installing the 96. Not sure when the update will become officially available, but for anyone experiencing the issue, I would recommend reaching out to Yealink for the firmware update Procedures Unplug the phone from power Long press (Speakerphone key) and reconnect the power adapter to trigger the recovery mode. Sep 2, 2022 · Hello, We are having constant issues with devices unable to sign-in. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence After coming back from the weekend, I have found that every Yealink MP54 is continually rebooting themselves. rom to solve this problem. Unplug the phone's power supply 2. For more information on Yealink USB Connect, refer to Yealink USB Device Manager Client User Guide. But when I try to open Teams again the same thing…. Hold the "OK" key on the Yealink Phone for 10-15 seconds until you see the following message. 15. 6-3. Using the information we collected in Step 2 we can configure the phone 1. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Is your phone not registered properly? Is the display frozen or not working? Like a computer, you can reset your hosted phone. Their response time is somewhat slow because they are located in China. Jul 8, 2024 · Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. more This video demonstrates how to use TFTP, also known as Recovery Mode Update, to Yealink SIP-T53/T53W Rebooting, Updating Firmware/Configuration, Factory Reset If your phone malfunctions or requires updates you or your phone system administrator may want to perform one of the following: Yealink (Stock Code: 300628) is a global brand that specializes in video conferencing, voice communications and collaboration solutions with best-in-class quality, innovative technology and user-friendly experience. 84. I was given the first set files that did not work, but I had another support assistance sent me the A shortcut to factory reset a yealink mp56 is to hold the * and # keys for about 5 seconds. The 3CX subreddit is a volunteer run, independent, unofficial community Dec 6, 2023 · Here is a list of steps to factory reset the MP54. Nov 21, 2023 · This FAQ explains how to resolve the issue where a sidecar connected to a T54W is stuck on the welcome screen. This guide will show you how. Phone is stuck on initializing the welcome screen. Press 1 to run the backup system. will not be liable for May 21, 2025 · Yealink phones are known for their reliability and advanced features. Connect the power cord again. In this video, we delve into the intricacies of VoIP phone connectivity, focusing on the popular Yealink brand. Out of nowhere several of the phones are losing their connection to the expansion module and are stuck at the "Loading" screen. 5-10 seconds later, it begins a firmware update, goes through all the initializing then back to the home page, only for it to happen all over Dec 6, 2023 · Here is a list of steps to factory reset the MP54. 108. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Mar 2, 2022 · System on Yealink IP Phones This section introduces how to enter recovery mode and run the backup system on Yealink IP phones step by step. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Nov 16, 2021 · We recently deployed Yealink MP54, 56 and 58 Teams desk phones to 80% of users at one location. Prepare the files in a folder get form Yealink Support Morning, Have a Yealink A30 and CTP18. This guide provides everything you need to quickly use your new device. The phone is stuck at “Welcome initializing please wait” but these instruction will also work for other models of Yealink phones (T53W or the T57W). Jan 26, 2025 · If you do not get to the login screen, and Windows 11/10 is stuck on the Welcome screen, then follow our troubleshooting tips to fix the problem. 1 in the global market share of SIP phone shipments (Global IP Desktop Phone Growth Excellence Jun 15, 2025 · Hold the button during the entire process until the phone reboots, there’s a welcome screen and then you should see a blue screen prompting you to press 1. com phones area but when it tried to update its firmware it got stuck on the Welcome screen. Sep 29, 2022 · Welcome to our in-depth guide on troubleshooting Yealink IP phones. Sep 28, 2021 · The Zoom Community: A collaborative place for customers to find solutions, ask questions, and connect with peers. 10. I have tried everything to make it work at this point I am considering switching to another VoIP solution there should not be this many probably with certified Microsoft Teams… Oct 6, 2021 · My CTP18 Yealink device gets stuck at the Company Portal page or the system gets thrown back to the login page after clicking on the "Sign-in" button. Every user who received a MP54 or MP56 has had their Teams presence stuck on “Available” continuously since the roll out (been almost 2 months now).