Servicenow rest api incident filter Then adding that into the flow. So How can I create a filter condition using rest API? Is there a separate table for filter condition of a business rule? Feb 13, 2024 · Hi, I was trying to extract incident tickets using short description that have user (any other characters/words) password using this filter setup sysparm_query=short_descriptionLIKEuser%password It was returning results that is not even on that category. In certain circumstances, we use an existing Correlation ID value in Splunk so that an older ticket is updated with new information, instead of creating a new ticket. The Performance Analytics REST API enables you to query data about Performance Analytics indicators through the REST GET action. 1 or later A ServiceNow instance (with your The API provides endpoints to create, update, and retrieve data from the Case [sn_customerservice_case] and Incident [incident] tables. When I tried able to filter by requested for and not able to filter by short_desc. Create an Incident record: - Use the new method of Mar 31, 2022 · ‎ 03-31-2022 02:15 AM Hi Team, I want to make api which will filter the data based on short_description and u_requested_for. This article was a stepping stone for this video that shows how to integrate ServiceNow, Microsoft Teams an… REST URI format and available parameters ServiceNow REST APIs follow standard REST API protocol. Jan 29, 2024 · I try to get work notes for Problem table via REST API, but the field: comments_and_work_notes is empty. Additionally, you Aug 29, 2016 · Hi All, I am trying to query the Incidents table using the REST API based on the caller_id. Additionally, you Aug 8, 2024 · Hi experts, I know REST API for multiple tables as Inbound and Outbound. Create a ServiceNow Developer Account: If you don’t have an account, sign up for a Developer account on the ServiceNow Developer site. I can mostly figure out how to filter the results to just the ones I want, but the only uniquely identifying テーブル API は、既存のテーブルでの作成、読み取り、更新、および削除 (CRUD) 操作の実行を可能にするエンドポイントを提供します。 呼び出し元ユーザーは、要求で指定されたテーブルのデータにアクセスするための十分なロールを持っている必要があります。 When we filter data from the Sentinel REST API, then it doesn't give mergedincidentnumber and mergedincidenturl. I want to know the REST API for getting all incidents/problems - 1. I haven't been able to figure out how to construct the filter for the REST call. Additionally, you May 25, 2017 · The second option (and third) would be to use the REST API in servicenow; a) the table API which already exists or b) write a scripted rest api to handle the incoming REST request and create the record that way. You will create a request that returns all active Incident table records with the string email in the Short description field. value. Within the resource script, you can access the "request" object to read values from the incoming API request. O usuário que faz a chamada deve ter funções suficientes para acessar os dados na tabela especificada na solicitação. For more information about a particular endpoint, click on it in the left pane to view a description of the endpoint, applicable query parameters, a sample request in multiple formats, and a sample response payload. ServiceNow APIs and integration tools enable you to automate and connect ServiceNow to valuable systems and data inside and outside the enterprise. The response also indicates the Status code and Execution time (in milliseconds) of the request. We have Bidirectional integration of ServiceNow with BMC. I'm able to get specific users incident (limited to 1 record), but I'd like to always get the latest modified one. Create an endpoint in ServiceNow to receive the JSON request: - Navigate to System Web Services > Scripted Web Services > New. Additionally, you Client: Client-side API for desktop apps Client Mobile: ServiceNow Classic mobile application API. sys_id to get data about your configuration item. Thank you 0 Helpfuls 12,556 Views Reply Mar 17, 2025 · Hi, How to incorporate the Scripted REST API in flow designer as we do it for Outbound REST message ? In Flow Designer, We add REST message by creating new Action of REST and importing REST message. Below, I have chosen Name – ‘open incidents by’. How do I ac Dec 1, 2016 · I'm using xml web service for service-now to query on the incident records. In this exercise, you will use the REST API Explorer to prepare a request for the ServiceNow Table API. If you don't find an API that meets your needs, you can create custom REST APIs using the Scripted REST API feature. You can only insert, update, or delete one record at a time. Please let me know how can I append the query in URL not to bring rows when The REST Table API does not return content of Work Notes and Additional Comments by default when retrieving data for records using these fields. The data type of a field determines what operators are available for it. 0. Example bei Mar 11, 2020 · Another method for retrieving the work notes and comments for an incident is to make a call to the ServiceNow Table API and, instead of retrieving the incident, retrieve the work notes and comments directly. cmdb_ci = cmdb_ci. Use the REST API Explorer to examine the valid parameters for the POST endpoint. If you don't find an API that meets your needs you can create custom REST APIs on ServiceNow using our Scripted REST API feature as of the Geneva release. Then I pasted that in to the sysparm_query field in the REST API Explorer to test Then I check Nov 1, 2019 · Hi, I am integrating ServiceNow in Node. How do I ac Feb 3, 2020 · enter image description here I dont know how did i get the assigned to as a sysId in the response. I have one single API which determines based on certain value if that should be inserted as Incident or Request. Often times an attachment helps the viewer of the incident with screen shots or specific examples, enabling a faster resolution of the issue. its the same format on what i see when saving the query from the UI. Learn how to prevent silent failures. Output in shown in below steps, using REST API Explorer Provide the Report name in sysparm_contains, the name which contains similar text in reports. I'm currently running a sysparm_query API call using IR_AND_OR_QUERY along with The Table API provides endpoints that allow you to perform create, read, update, and delete (CRUD) operations on existing tables. They also provide "custom" URI and query parameters to ensure backwards compatibility and provide additional functionality such as paginating long lists of results. Not for ServiceNow Agent, Now Mobile, or ServiceNow Onboarding Now Experience UI Framework: Agent Workspace component API Server Scoped: Scoped application API for server-side Server Global: Global application API for server-side REST: Restful APIs for interacting with a ServiceNow instance Jul 31, 2024 · DocumentationFind detailed information about ServiceNow products, apps, features, and releases. As documented in How do I filter empty rows with REST API? I am trying to filter on sysparam_query=sys_nameLIKEDia and failed. Mar 6, 2017 · Does anyone know is it possible and if so than how to achieve that to get latest modified incident using REST API. You will test the API request. value' property of the records: "assigned_to": { Apr 25, 2023 · Solved: how can I create incident from one instance and it should get created in another instance too using rest api. 2. Mar 24, 2017 · Solved: Hallo, Is there a way to filter Incident table via REST API by 'assigned_to. The Trouble Ticket Open API is conformance certified by TM Forum. Use a Scripted REST API: Another option would be to create a Scripted REST API in ServiceNow that uses server-side JavaScript to filter records based on a range of dates. Cause External business requirements Resolution Taking into account the need to restrict inbound REST calls, we suggest three options may be considered: 1. In the JSON response for a generic Incident I c Feb 13, 2018 · First, I went to the list and built the filter I wanted. See full list on interviewquestions. Jan 14, 2021 · I have used rest api to configure my integration between two service now instances. when the job is running the snow users are getting slowness issue in snow itselt. Standard API EndPoint| Without Work notes and . Any ideas on how to make it work? Wanted to filter short descriptions that either contains the word password or Jul 13, 2016 · HI all, I'm new to servicenow development. Do i need to add more to the query filter ServiceNow provides extensive access to instances through a set of RESTful APIs. It will be ignored in the POST. These are shown as part of the Activity List in an Oct 6, 2025 · You can enter a query such as "name-value pairs=state=closed" which says to filter the list of objects (such as an Incident) where the state is closed. 1 and later, the API was made editable, allowing admins to configure each endpoint to disallow unauthenticated access by selecting the Requires Authentication flag on the Scripted REST Service Security Feb 15, 2021 · Hi I want to sent all incidents assigned to a user in last 30 days ,i cant see assigned to date field on incident so that i can filter the date can you please suggest how to sent this information we were provided by the userid by the requester and in response need to send the incidents assigned to Jan 30, 2025 · Description: This Python project connects to the ServiceNow REST API to retrieve incident records and export them into an Excel file using pandas. Can you please tell me steps how can i implement attachment functionality in rest api to send attachment also while sending incident details. I already have the sys_user's sys_id from a previous lookup, which works fine, and I want to grab the JSON Array of incidents that the user has opened. sysparm_query=active=true^state=5^priority=4&sysparm_fields=number,state I usually go to a list view and get my filter just right, the right-click and `Copy query`, but for simple edits I just use the ^ Dec 30, 2019 · I need to query tables in ServiceNow via its REST API while using multiple conditions grouped as following: ( (Condition1 AND Condition2) OR (Condition3 and Condition4) ) AND Condition5 AND Condit May 4, 2022 · Service Now GET incident list by Assignment Group using Python and REST API Go to solution i d Kilo Contributor Jul 11, 2017 · Im trying to construct a rest api call ( using the rest explorer ) to query for all "new" tickets created "today" with a specific "Origination method". g. - Fill in the necessary fields and write a script to parse the incoming JSON request. Sep 26, 2014 · I have a Java application. Sep 25, 2015 · For example if you are using the ServiceNow REST Table API to query incident records if you make the following request you will receive a response that contains all the fields that you have access (permissions) to read in ServiceNow (on most systems this result in 40+ fields being returned. You will need to join to sys_user_group via incident. I first checked, how an attachment is sent with REST API explorer: Attachment API Then I translated that Jul 31, 2024 · REST Use REST APIs to access and update data on the ServiceNow AI Platform. Let me know if you are looking for something specific here. I have already attempted the following API request. can anyone give me step by step We would like to show you a description here but the site won’t allow us. We'll be using the ServiceNow. This is described on ServiceNow's documentation and you can test this out using the ServiceNow REST API explorer. The parameter is used in the the GET endpoint to filter the query when fetching data. May 7, 2021 · Install ServiceNow Python library : servicenow · PyPI pip install servicenow ###############Python script to read data #################### Endpoint url = #REST API to read ServiceNow data #Need to install requests package for python #easy_install requests import requests import json def buildUrl (instanceName, api, table, query, limit): Apr 22, 2022 · HI, I want to create incident ticket through servcienow API. This implementation is based on the TMF621 Trouble Ticket Management API REST Specification Release 19, June 2019. Jan 28, 2020 · Hello Community! Very new to SN, please bear with me ;) I am developing an application that needs to do a REST GET that returns any/all incidents for one caller, based on the email address. Server-side legacy APIs are documented for development work in global scope. Additionally, you Aug 30, 2018 · Solved: Hi I am making REST API call on a table with fields A, B and C. Key Considerations 🔹 Querying sys_journal_field is not recommended for frequent calls due to performance issues. Sep 15, 2022 · Hi @Naveen Bagula , sysparm_query parameter is not valid for the POST endpoint of the Table API. Oct 18, 2017 · e. User Role Inheritance API Apr 10, 2018 · HI, You can use table API and add your desired encoded query to get the data. NET Core 3. Apr 3, 2025 · The ServiceNow API is the critical connector that links your platform with other systems throughout your enterprise, powering seamless data exchange, workflow automation, and custom functionality development. The ServiceNow Developer Program provides developers with resources to learn, build and deploy applications on the ServiceNow platform, and offers resources to ensure a successful application building experience. Early Availability includes access to API Documentation for the latest release. I may have to query the relationship table and get only those related records of CIs for the selected service/offering. Jul 4, 2022 · Hi. Use the Filter to build the query condition. Can you please he Jan 30, 2025 · The system provides a set of operators for use with filters, condition builders, and encoded queries. Email is probably the easiest/quickest, depending on if you require additional scripting to create anything the than an incident. Issue You might want to restrict inbound REST calls due to security internal concerns or agreements with third parties. The code shown in this tutorial can be found in this GitHub repository. I have 12 report names which contains this name Note: The Knowledge Management REST API is publicly accessible and makes any knowledge base that is publicly accessible available to all users, including unauthenticated users. list in the All menu's Filter navigator. Mar 24, 2025 · We use Splunk SOAR to automate tasks for our Security Operations team. Here's a high-level overview of the steps you would need to follow: 1. Jan 18, 2024 · Sure, you can achieve this by using ServiceNow's REST API. Any ideas appreciated. The best way to understand what constitutes an incident is to create a few using the user interface. These properties are available only when we get specific API details and are part of the 2025-01-01-preview and 2024-01-01-preview API versions. You can discover these APIs from within your instance by using the REST API Explorer. I've extracted a field like 'reassinged_count' gives me the count of the reassigned times for specific incident but is this possible to get the assignment group names? Example: INC12345 - reassinged count - 2 - Group A, Group B Thanks Feb 20, 2025 · Use a Scripted API (If Customization is Allowed) If default Table API doesn’t meet your needs, a scripted REST API can be created to return only the latest comment without querying the entire sys_journal_field table directly. The response also includes a Link header that provides the URL to query the next 10 incident records. Jun 29, 2019 · The primary table you need to to access is incident. ? May 28, 2017 · I read that the sysparm_query=column_aISNOTEMPTY would work. The REST Message record includes: Endpoint (URL &Address) Authenticati Mar 22, 2021 · Hi Everyone, I have a job which calling SNOW Rest API to get modified data from Service now. I tried to write the Scripted API as below to understand the specification of Query Parameter, but I feel that the query is not normal. This example shows how to filter data from a table using server side filter expression. If there is something wrong, please let me know. js application. Inbound REST API Access Policies: Where you can add IP restrictions only for REST APIs, without impacting interactive The response includes incident records from the instance. For version 1. Once you have that created, you can simply right-click on the last condition in the filter breadcrumbs and choose "Copy query" to get a properly formatted encoded-query statement. Solved: HI Team, I want to filter query using "u_requested_for" and in the below snapshot contains display_value,how to filter using Jul 11, 2017 · Im trying to construct a rest api call ( using the rest explorer ) to query for all "new" tickets created "today" with a specific "Origination method". All you need to do is add filters, copy query and then paste it into REST API explorer to see data is returned or not. The Trouble Ticket Open API is a ServiceNow® implementation of the TM Forum Trouble Ticket Management API REST specification. Dec 6, 2018 · In addition to that, if I need to use REST API in order to make a search of knowledge based article based on criteria ( quite similar as google does ) ? what is the url and parameter syntax to use if I need to collect all knowledge based article which contains the word "Computer" ? Apr 8, 2025 · Hi everyone. If I give a URL like following for a project with Project name, I am getting the Project details only. ServiceNow stores details on how to interact with external web services through REST in a REST Message record. I want to get incidents, requirements, and all details from Service Now using its REST API. May 29, 2015 · Solved: How to build a GET Rest query to fetch Incidents created after specific date. guru Apr 20, 2021 · In this article we will explore how to create incidents in ServiceNow using the REST API. Jul 12, 2022 · How do you set up a filter in the Query Parameter section of a REST Data Source Request? I've got a connection to a SQL Server database that works fine to pull all of the records in the table, but I need to limit that. Sep 26, 2014 · 2 I have a Java application. Server-side scoped APIs are for use within scoped applications, and may behave differently within the global scope. You could then use this API to retrieve the data you need. ServiceNow REST APIs support Basic Authentication and OAuth 2. The usecase you have is - To get list of cases that have had recent activity. The third party application they only have single ticket typ ServiceNow provides extensive access to instances through a set of RESTful APIs. If I give a URL like The encoded query syntax is not documented, so let ServiceNow build the encoded query. sys_id to get the name and any other information about the assignment group. Anatomy of an Incident Before retrieving incidents from ServiceNow, you need to understand their makeup. One of the integrations I'm working on is having SOAR run a query in ServiceNow via it's REST API endpoints to retrieve information about tickets. May 28, 2017 · I read that the sysparm_query=column_aISNOTEMPTY would work. Maik ServiceNow provides extensive access to instances through a set of RESTful APIs. Below you will find a list of the available endpoints with the latest information. Aug 8, 2024 · To meet this requirement, you can utilize a Scripted REST API. A API da tabela fornece endpoints que permitem executar operações de criação, leitura, atualização e exclusão (CRUD) em tabelas existentes. Apr 18, 2023 · After posting I get success 201 and I can see this business rule record created in servicenow UI with all the fields except filter condition. Can anyone help? We would like to show you a description here but the site won’t allow us. In this article, you'll learn how to get incidents from the ServiceNow API using the Python programming language and by using webhooks. This article was a stepping stone for this video that shows how to integrate ServiceNow, Microsoft Teams and alerts from infrastructure. You will also need to do a join to cmdb_ci using incident. Can anyone help? The Table API provides endpoints that allow you to perform create, read, update, and delete (CRUD) operations on existing tables. Is it possible to get a date range based upon the sys_created_on field? May 28, 2017 · I read that the sysparm_query=column_aISNOTEMPTY would work. assignment_group = sys_user_group. Using the REST API Explorer (great tool!) and some examples on here I've been able to connect and raise Incident records with all the field information I need. New applications should be built using scoped APIs. Reg Learn how to set up REST API access restrictions on customized tables using Adaptive Authentication with IP filter criteria in ServiceNow. Jan 25, 2024 · Hi, I have tried the following approach to filter my API call using short description, but it was not working properly. When we try to create an incident with below API, it should create a ticket with windows server CI, ServiceNow provides extensive access to instances through a set of RESTful APIs. But I'm not able to implement OR condition in the table api query. Apr 14, 2021 · API Name to be chosen in REST API Explorer - Reporting API Request and Response Headers accepts application/json, application/xml, text/xml. The job is running at 5 mins interval. Dec 28, 2015 · How do I retrieve incident records for a specific date or date range using REST? Jul 18, 2024 · Use case: If an incident is created in source ServiceNow instance it should be created in target ServiceNow instance. Vancouver Thank, Evgeniy Jul 1, 2023 · Good afternoon and thank you for your development work with this module! With the ServiceNow REST API explorer, it is possible to utilize a timeframe query with the sysparm_query field. I need to access Incidents table in my developer instance via REST table apis. The CMDB Instance API provides endpoints to create, read, update, and delete operations on existing Configuration Management Database (CMDB) tables. Apr 15, 2016 · 6 I'm building a fairly simple REST app for ServiceNow. (copied The Trouble Ticket Open API provides endpoints to create, update, and retrieve data from the Case [sn_customerservice_case] and Incident [incident] tables. Additionally, you ServiceNow provides extensive access to instances through a set of RESTful APIs. Please help me to know how do i find all the users of a particular group. Since I am having a large number of records, In want to filter t Jan 24, 2023 · Can I please get some starter advice on using the query parameter sysparm_query on the Incident table. I would like to pull the Work Note history for a specific Incident. After m Feb 3, 2020 · enter image description here I dont know how did i get the assigned to as a sysId in the response. Jun 14, 2023 · I am seeking assistance on how to retrieve information about a change, including the affected Configuration Items (CIs), using the ServiceNow API. The system provides a set of operators for use with filters, condition builders, and encoded queries. Please suggest the POST api and request body. In the main ServiceNow browser window, use the All menu to open the list for the table of interest. It demonstrates how to securely access, process, and export data from a ServiceNow instance. ServiceNow This PowerShell module provides a series of cmdlets for interacting with the ServiceNow REST API. Aug 3, 2024 · Introduction Hey there, fellow developer! Ready to dive into the world of ServiceNow API integration using C#? You're in for a treat. E. Whether you’re looking to integrate ServiceNow into your existing tech stack, build custom applications, or extend the platform’s capabilities, understanding the ServiceNow API is key Aug 16, 2022 · The design of Case API is to get case records The design of activity endpoint within Case API is mainly to get activity stream details of given input case. Could anyone point me to the flaw and help me filter the response on string columns. Can anyone suggest what is the best way so That 1. ? ServiceNow provides extensive access to instances through a set of RESTful APIs. list in the Filter navigator On the filter list select "Show related fields" Get your filter to work correctly Right-click on the filter and select "Copy query" The next step is to test it using the REST API Explorer. Script REST Resource(GET): (function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { Dec 1, 2024 · This blog includes an overview of ServiceNow REST APIs, covering key types, rate limits, authentication, and using the API Explorer for testing. Its always faster to do this way rather than using in WHERE clause (Client Side Filter) The ZappySys API Driver is a user-friendly interface designed to facilitate the seamless integration of various applications with the ServiceNow API. Generate API Credentials: You must have appropriate user roles to access the API. Additionally, you Apr 21, 2021 · You should first verify your query through the ServiceNow UI before attempting to use it in an API call. Assigned to specific user May 26, 2018 · Hi Luca, Your best bet when trying to learn how to write more complex query statements is to view a list on the table of interest, and then use the filter icon at the top to build out your query as desired. 0 to authenticate requests. Jun 1, 2017 · Create an new Incident with attachment using POSTMAN Now that we have all the simple steps figured out, let's send a new ticket with an attachment. IMPORTANT: Neither this module nor its creator are in any way affiliated with ServiceNow. I'm using java and apache Httpscomponents to make calls. Jul 13, 2022 · ‎ 07-13-2022 09:34 AM Hi Everyone, I have a requirement where we are developing scripted rest api to retrieve work_notes of an incidents by passing multiple sys id's in one request and should display Incident number (INCXXXX)1 : whole work_notes of that incident, incident number 2: work_notes in json format in response body Dec 27, 2020 · If you will call ServiceNow Table API for Incident or any other Task table the you will not get worknotes and comments directly in the response and field will have empty data in response. Sep 8, 2022 · Solved: Topic: sysparm_query with REST Table API. Once this is done, you can utilize this API anywhere in the third party software. g I need those records having State=Closed or State=Awaiting Problem for a specific user (name: XYZ). If no module exists to open the list, type <table_name>. Jan 30, 2025 · Description: This Python project connects to the ServiceNow REST API to retrieve incident records and export them into an Excel file using pandas. Thank you 0 Helpfuls 12,556 Views Reply Jul 23, 2021 · I have a requirement to filter the Configuration items reference filed on the incident from to show only those CIs related to the service and service offering selected. We use Splunk to create incident tickets in ServiceNow, and SOAR to automatically enrich the tickets with worknotes. It definitely makes sense to first get the recent activities for all cases in a limited timeline like a day or a week and then only query details of those related Product documentation Find answers to your technical questions and learn how to use our products. You will also test the API request. User Role Inheritance API Attachment API role requirements To create attachments, the user record used to authenticate the HTTP request with ServiceNow must have any roles required to create Attachment [sys_attachment] records. W May 9, 2022 · Hi, I would like to get incident history using GET REST API. Mar 19, 2021 · Hi , I have created a scripted rest api to get all the incidents assigned to user groups which he is member of below is the code which i was trying i am stuck how to get the assignment groups of user and put it in the query i get the user id in params need to check all the groups the user is part o DocumentationFind detailed information about ServiceNow products, apps, features, and releases. ServiceNow provides extensive access to instances through a set of RESTful APIs. From the demo service now, I am trying to get the JSON. If you are new to REST APIs check out our Getting started with REST page. Apr 20, 2021 · In this article we will explore how to create incidents in ServiceNow using the REST API. Example: incidents tagged with Android, look like this: Then, I right click on the breadcrumbs of the filter to get the query. Type sc_req_item. The query parameters equate to the functions available on the Analytics Hub for drilling down into an indicator. Api package to make our lives easier, so buckle up and let's get started! Prerequisites Before we jump in, make sure you've got: Visual Studio or your favorite C# IDE . I'm hit Apr 27, 2016 · Hi Michael, Use an encoded query: api/now/table/incident?sysparm_query=assigned_to%3D5137153cc611227c000bbd1bd8cd2007^state!=7 This is specified in Apr 19, 2023 · This would return all records where the sys_updated_on field is between April 6, 2023 and April 13, 2023. In order to retrieve details of work notes and comments you have add a parameter which will automatically show all the work notes and comments in the response. Jun 26, 2020 · I'm currently creating an interface to ServiceNow Using ServiceNow's REST API. Later in this tutorial, you'll then use the ServiceNow API with Python to retrieve them. Dec 1, 2024 · This blog includes an overview of ServiceNow REST APIs, covering key types, rate limits, authentication, and using the API Explorer for testing. Sep 27, 2019 · Solved: In ServiceNow, we already have a rest API to fetch incident based on short_description like below example. By default there is no single role allowing a ServiceNow provides extensive access to instances through a set of RESTful APIs. Jun 20, 2025 · Troubleshooting ServiceNow Table API timeouts, 200-OK errors, and field filter issues in PowerShell. If you use a list filter condition to match some criteria and then include an OR condition to do a keywords search the query will run as if it were an AND search rather than an OR search. could you please suggest the exact query to filter. To do this, you make a GET request to the sys_journal_field table, and specify the system ID (sys_id) of the incident. Based on your conditions, you can then insert a record into either the Incident (INC) or Request (REQ) table as appropriate. It must also have any roles required to read and write records on the target table, such as the itil role to add attachments to incident records. Additionally, you Understand the ServiceNow API: The ServiceNow REST API allows you to interact programmatically with the ServiceNow platform. I used sys_updated_on as a filter query and set page limit to 1000. Only the first 10 incident records appear. The REST API Explorer limits queries to 10 records at a time. Jan 12, 2024 · Hi @lucky6 first define the respective date range filter in the list view of the related table, like Then take the encoded query into the clipboard and paste it into the "query" field of the REST API explorer Then perform the query to get an idea how you can restrict the results to a certain date range. Additionally, you Jul 23, 2021 · I have a requirement to filter the Configuration items reference filed on the incident from to show only those CIs related to the service and service offering selected. I can mostly figure out how to filter the results to just the ones I want, but the only uniquely identifying Jan 28, 2020 · Hello Community! Very new to SN, please bear with me ;) I am developing an application that needs to do a REST GET that returns any/all incidents for one caller, based on the email address.