Hp smart printer status unknown mac How can i fix this problem? - 9119253 Mar 6, 2025 · The printer in connected to the same wireless network as all of the other devices in the house, I can even print a wireless network test report but I can't get the HP smart app to see the printer. However, when I log in as my daughter on the same Mac she can only print. I made sure both are on the same wifi. Sep 17, 2022 · Have followed all steps exactly, but when trying to install the new HP Smart software after disconnecting VPN I get this message: "Printer status unknown". When i go ot settings - devices and printer, sometimes it says not conected sometimes conected, or unknown. 0. M1522nf Troubleshooting Test page is fine but can not use hp software for scanning I tried but I dont think I can find full software for this model Can anyone help? Apr 10, 2021 · I installed the printer in my old laptop last year. Jan 13, 2021 · I reviewed your post and I understand that you are unable to scan from your Mac computer. I've tried resetting/rei Apr 6, 2021 · My printer stopped working recently, probably following a windows update. Step 3: Reinstalling the Driver If updating doesn’t work or if the Apr 5, 2021 · I've tried rebooting the computer, cycling power on the printer itself, resetting the app via Windows Settings, telling it to forget the printer and then adding the printer back, uninstalling the app (completely) and re-installing it from Microsoft Store. The data is made available through the advanced settings. Sep 23, 2019 · Are you suing HP Smart app to print from the PC or do you have HP Full-featured driver/printer assistant? Check the connectivity between the printer and the PC. I tried repairing the app, resetting the app, and unistalled and reinstalled many times, inclu Jan 17, 2019 · I get the message "printer status unknown" from HP Smart app, BUT my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app. Will restarting printer (and possibly computer, too) work? Maybe -- the message could certainly be used for more than one thing. The printer is connected to the wireless network and visible. <HP Smart - Free download and install on Windows | Microsoft Store> Jul 7, 2025 · Reinstalling the Full Feature Software from HP ensures the correct print language is used. 5. I can use the printer thru the full webpack, I just need the HP smart for region reset. Oct 21, 2020 · When Windows updated, the scanning feature on my printer no longer worked. Oct 3, 2022 · Printer has wifi icon lit. " I have followed every single help article on here - reinstalled drivers and software, checked cords, etc. They work fine. Jun 30, 2019 · ALl was fine but recently the HP Smart application keeps showing that the printer status is unknown? I can print but things like ink levels i can't access from the applictaion which surely can't help with the online ink supplies?? The printer unexpectedly stops printing, and a connection issue or unknown status message displays in the HP app or on the printer control panel. Update the printer firmware. This video covers how to check the levels from the printer itself as well as how to check using the free HP app. Install any available firmware updates. In tears at about 2am I gave it up and decided I would try another app to scan with and downloaded 'HP scan and capture'. Dec 12, 2023 · How to Fix Printer Status Unknown in HP Smart Perform HP Smart Diagnostic In the HP Smart app, a feature called Diagnose & Fix can help you solve some issues. Jun 18, 2024 · How to get the HP Smart app to recognize my printer as online instead of offline? Learn how to check ink or toner levels to find out how much ink or toner remains. I am able to print to the printer fine. Nov 8, 2024 · When I've seen this message in HP Smart and "all else" appears to be fine, the solution has been to restart the printer. In fact it seems to be getting worse, my printer now tells me that the driver is unavailable. When I got a new laptop now, I had to install HP printer in my new Dell laptop. Jan 7, 2019 · I get the message "printer status unknown" from HP Smart app, BUT my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app. Use the IP Address which can be found on your printer when you add it. I have run a wireless diagnostic and the wireless diagnostics all pass, with excellent signal strength. I've looked at previous posts regarding this problem, and Find manuals, setup and user guides for your HP OfficeJet 4655 All-in-One Printer. Check for error states and connection issues if the printer status is Offline or Printer is unavailable. For some reason the auto-connecting method with the Printer App doesn't work, but manually installing the device with the IP Address did. " Check for and install any available updates. Click here to know different methods of updating printer firmware. Long story short, I can not get HP software to communicate with the printer whatsoever. Jan 31, 2025 · The HP Smart app on the new computer cannot tell me the ink levels because it's says "printer status unknown", even after I followed AI suggestions (restart printer, hide then redetect printer). I have followed every The printer unexpectly stops printing, and a connection issue or unknown status message displays in the HP Smart app or on the printer control panel. Oct 14, 2020 · I get the message "printer status unknown" from HP Smart app but my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app. Go to Printer Settings > Advanced Settings > Tools > Printer Updates. This app can often detect issues with the printer and offer solutions. Jan 7, 2020 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Then reverts to main HP Smart screen and gives yellow box and message "Printer Status Unknown" So nothing works. I've updated drivers, reinstalled my printer ran scan doctor and I've faithfully followed all the help files round and round. Here's what you can do. Jun 27, 2019 · ALl was fine but recently the HP Smart application keeps showing that the printer status is unknown? I can print but things like ink levels i can't access from the applictaion which surely can't help with the online ink supplies?? The HP Smart app is the primary software for setting up and managing your printer, including installing necessary drivers for printing and scanning. Jan 10, 2021 · Hi, I have installed the printer. I have reset the wireless connection, uninstalled and re installed the printer, and nothing works. How is it connected, USB or Wireless? If you are using a Windows PC, Run HP Print and Scan Doctor to diagnose and fix any driver issue Click here to download the file. Dec 12, 2023 · The HP printer status unknown appears due to issues regarding firmware or driver, antivirus restrictions, and more. I've updated drivers, reinstalled my printer and Feb 6, 2023 · In the HP SMART Printer Information, Installation Status: Installed is showing. Today I tried to check again and neither the printer menu nor HP Smart shows the levels, just blanks. All of a sudden my PC is not recognizing the printer. You can set up new HP printers, as well as monitor and order supplies. I tried resetting everything. Take care, and have an amazing day! Did we resolve the issue? I've tried reinstalling, resetting, rebooting, using another windows computer but HP smart always says printer status unknown. Jan 26, 2022 · How to Fix HP Smart Error – Printer Status Unknown In Windows 10 /11 This tutorial contains instructions to resolve the HP Smart app error "Printer Status unknowmore Oct 26, 2021 · I can print from macbook and phone, but not scan from HP Smart. Apr 9, 2021 · With the latest HP Smart App Update to version 126. Right after changing the IP address, I was able to print, but app showed status as "unknown". I am connected via USB, because the wireless connection is unstable (numerous owners of this printer have commented on that). Two days. FAQ answer example: Most wireless-capable printers manufactured 2010 and later can be added to the HP Smart app. Refer to the below article for detailed ste Jan 8, 2019 · I get the message "printer status unknown" from HP Smart app, BUT my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app. I log into my HP account to manage printers and it shows 0 printers and nothing under status or connectivity. Apr 21, 2021 · Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues. 2. Feb 6, 2023 · In the HP SMART Printer Information, Installation Status: Installed is showing. Sep 9, 2024 · HP Smart App: Download and use the HP Smart app on your Mac to perform diagnostics and troubleshooting. Why is HP Smart unable to find the status of the printer when it's obviously there since I can print to it? Apr 12, 2021 · The HP Smart application was working fine and now i have the message of the status that doesn't allow me to connect to the printer that is in my home wireless network. I've tried rebooting the computer, cycling power on the printer itself, resetting the app via Windows Settings, telling it to forget the printer and then adding the printer back, uninstalling the app (completely) and re-installing it from Microsoft Store. Apr 9, 2021 · Just now HP smart started displaying "printer status unknown" (previously it displayed my estimated toner levels). Nov 12, 2020 · I get the message "printer status unknown" from HP Smart app but my printer is printing fine from the web and stand-alone software; I - 7808727 - 2 Dec 8, 2024 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. macOS Mojave version: 10. I tried both Ethernet and Wireless connection and tried reinstalling HP Smart but to no avail. Printer status unknown is displayed but the connection status shows as Active. May 27, 2025 · Remediation HP recommends Print and Scan Doctor for Windows users remove the software and migrate to HP Smart. I recommend you use the HP Easy Scan to scan from your Mac computer and check if it helps. Apr 10, 2021 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Find manuals, setup and user guides for your HP Smart Tank 5107 All-in-One Printer. I have uninstalled and reinstalled the driver, but the problem persists. With the 5th page I tried to print, it shows printer status unknown. May 15, 2021 · I have printed 4 pages of a 22 page pdf document (in random order). Dec 9, 2021 · Cannot scan using HP Smart; Printer status unknown! Able to scan using Printer scanner setting on MAC - 8236967 Jan 7, 2020 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. HP Smart finds printer, does a test page. It says it's offline. This worked fine . I have tried completely unin Sep 3, 2021 · I'm able to print from different programs, but when I try to scan using the HP smart app, I get a message "Printer status unknown". Then I went to the new Dell XPS laptop, using Windows 11 Home, it is hardwired to network. 14. The printer prints fine, i can scan in paint but in Nov 20, 2018 · HP Smart for Mac helps you to set up, scan, print, and manage your HP printer. Jul 30, 2025 · I can print from my phone, but not from my computer. I have gone through all of the troubleshooting, disconnected it and reconnected it, re-added it to the same network, switched it off and on again, added it's IP address as a new printer (this just says 'connecting Jan 26, 2022 · How to Fix HP Smart Error – Printer Status Unknown In Windows 10 /11 This tutorial contains instructions to resolve the HP Smart app error "Printer Status unknowmore Apr 12, 2021 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. We've re-installed the Get support for HP products, including troubleshooting, setup guides, and resources for printers, laptops, desktops, and more. Dec 21, 2022 · Printer status shows "asleep. Please help to resolve the issue. On my laptop, the printing status shows as 'unknown. I have installed HP Smart, had to register. If this cannot find any issues, continue using the other fixes below. I can - 8341279 Jan 8, 2019 · I get the message "printer status unknown" from HP Smart app, BUT my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app. That's when I tried Find manuals, setup and user guides for your HP DeskJet 2130 All-in-One Printer series. Restart your computer or mobile device and the printer to clear any error states. The - 8526661 For Windows: In the Device Manager, right-click on your printer and choose "Update Driver. Oct 4, 2023 · If you get this printer status unknown error, kindly follow the steps outlined above to troubleshoot it without hassles. This issue runs across 3 computers, HPs and Dell. Dec 11, 2020 · I recently ended my Instant Ink sub and installed non-HP cartridges. HP Smart says "Printer Status Unknown". Apr 27, 2023 · In HP Smart, the printer status is not displayed ("status unknown"). Sep 12, 2024 · To fix HP Printer Status Unknown error on Windows computers, follow the suggestions in this post to successfully resolve the issue once and for all. " I have unplugged all cords, rebooted computer and printer, changed IP address, repaired AND reset HP App. Jan 4, 2022 · For some unknown reason my printer is not responding to my mac. This means she can't scan. Why do t Oct 30, 2020 · The smart app will recognize my printer for printing purposes (connected via USB), but not for scanning purposes. Nov 1, 2024 · Encountering HP Smart Error in Windows 10? Here's how to fix the printer status unknown issue. ' On my HP Smart app on my laptop, it shows that printer is online. Printing and scanning works fine. Jun 11, 2023 · my printer connects to my pc but it says printer status unknown in the hp smart app can someone help Start a conversation Nov 1, 2022 · I am following the instructions in HP smart to setup security on my new printer and it says turn on monitoring to see the status of the security. , but I am not able to view things like ink levels and stuff like that. For Mac: In "Printers & Scanners," select your printer and click on "Options & Supplies. If you Can’t Print to HP Printer from Mac, try to AirPrint or Reset the Printing System and see if this helps in fixing the problem. Use the printer after each task to see if the issue is resolved. Apr 4, 2021 · Nothings seems to help. " Select "Search automatically for updated driver software. Find manuals, setup and user guides for your HP Smart Tank 7002 All-in-One. I recently got a printer message warning that one of the carts was low. I have run a diagnose fix report which states "printer offline issue is not fixed". Nov 20, 2019 · Trying to connect with Windows 10. Tags Tags: Microsoft Windows 10 (64-bit) Officejet j4680 View All (2) 1 ACCEPTED SOLUTION Betty0610 24,059 1,483 1,348 178,685 Retired 01-07 Jun 30, 2019 · ALl was fine but recently the HP Smart application keeps showing that the printer status is unknown? I can print but things like ink levels i can't access from the applictaion which surely can't help with the online ink supplies?? Apr 10, 2021 · I have problems with the HP Smart application displaying "Printer Status Unknown" for several days. How can I fix? Thanks. Thank you for participating in the HP Community -- People who own, use, and support HP devices. All suggestions have been tried with no luck. It sees it, i. Is it ok to have Unknown status? Apr 14, 2021 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. My HP printer works fine, but the application does not. Oct 19, 2020 · I get the message "printer status unknown" from HP Smart app but my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app. Logged in as myself on the Mac I can print, scan etc. In HP Smart the printer status is showing as "unknown". Hp 7720. Run Diagnose & Fix, a troubleshooting tool built into the HP app for Mac and Windows computers, to fix common printer problems. The printer unexpectedly stops printing, and a connection issue or unknown status message displays in the HP app or on the printer control panel. Apr 3, 2021 · I've tried rebooting the computer, cycling power on the printer itself, resetting the app via Windows Settings, telling it to forget the printer and then adding the printer back, uninstalling the app (completely) and re-installing it from Microsoft Store. When I try to print something, the software HP Smart shows "Status unknown" and the only way to fix this is by powering the printer down and starting it again. The problem persists. Dont know. Pesky thing still says "Printer status unknown". Manually install your printer onto your computer via control panel and Add A Device. Perform the following tasks in the order given. Sep 16, 2024 · I have a Mac OS Sonoma (14) After changing the ink, my printer now does not work and repeatedly says "printer not available. Then wireless printing works without any additional steps, even from AirPrint devices. Nov 16, 2021 · I have taken several routes, including uninstalling and reinstalling the driver for the printer mentioned above and I consistently get "printer status unknown" - this is a problem - I need to get passed this problem so I can then figure out how to set it up to scan directly to my computer. Use AirPrint or available basic drivers to set up and use an HP printer on a Mac computer. " Follow the on-screen instructions. Jan 31, 2025 · Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps! 4 days ago · In hp smart it says that printer is ready but i cant print. Don’t worry, I assure you I will try my best to get this sorted. Apr 5, 2021 · Nothings seems to help. The message I receive is Printer Status Unknown. After downloading software and following all the scan-doctor suggestions, I found a work around for the scanner, but the HP Smart feature still shows "printer status unknown", the HP Solutions app no-longer works, and the installer continues to pop-up every 10 seconds. When I try to print it says "printer status unknown" - 8500085 Aug 9, 2021 · Just to add my two penneth, I installed my new envy printer using the HP smart app and hit the same problem, "Printer Status Unknown" I tried all things and all roads led me back to the HP smart app. But computer is on wireless network and connected to the internet. The HP Smart app version is 126. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. curiosityv HP Smart says printer status unknown - model no. I tried to print from my computer and also from the HP Sma Oct 13, 2020 · I get the message "printer status unknown" from HP Smart app but my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app. May 1, 2020 · Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. May 4, 2025 · My printer is an HP Smart Tank All-In-One 580. 3 HP ENVY 5000 SERIES I can print fine but impossible to scan. Apr 5, 2021 · Let us try these steps: Restart the wireless router, the printer, and the Mac. 3. Next, we will guide you on how to fix this error. I am repeatedly tried to set the printer up with HP Smart - it is Nov 1, 2024 · Encountering HP Smart Error in Windows 10? Here's how to fix the printer status unknown issue. HP Smart Diagnose & Fix says "Diagnosis complete and no issues were found". I can print from the app or from other software programs. Update Printer Firmware Open the HP Smart app. Apr 27, 2021 · Two hours ago I tried to print a one page letter from Lenovo IdeaPad to existing printer HP Deskjet 2455. This Video is about HP Smart "Printer status unknown" Error Fixing Solutions in Windows PC. When suffering from HP Smart printer status unknown, open this program, tap the Diagnose & Fix icon in the bottom left corner. May 6, 2021 · I keep getting this "Printer status unknown" when launching HP Smart. Mar 12, 2019 · Hi, I have the same problem but on a mac "HP Smart" freezes at status unknown or simply crashes. I have shown all the steps and mentioned the required files here below. I've updated drivers, reinstalled my printer and Apr 21, 2021 · Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues. Nov 12, 2021 · I have taken several routes, including uninstalling and reinstalling the driver for the printer mentioned above and I consistently get "printer status unknown" - this is a problem - I need to get passed this problem so I can then figure out how to set it up to scan directly to my computer. Tags Tags: HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g View All (1) Category: Inkjet printer I have the same question 9 REPLIES Nal_NR 24,865 985 1,112 980 Moderator ‎04-26-202309:48 Aug 4, 2020 · Please help - I have been fussing with this thing for DAYS now. How do I fix this? I restarted the laptop and printer several times. Is this some kind of punishment for unsub. 1. root install, but am still getting the problem. I thought it would install the printer, update drivers and away I would go. On HP Smart it says printer status unknown, although it can print. Jan 17, 2019 · I get the message "printer status unknown" from HP Smart app, BUT my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app. I have reinstalled the printer in the wireless network, but still the message doesn't disappear. HP Smart (which I Apr 24, 2023 · In HP Smart, the printer status is not displayed ("status unknown"). knows its host name and that ist is an "HP LaserJet M1522n MFP", but "Printer status unknown". When try to install the printer software driver from online support, it shows 'Printer status unknown'. Aug 23, 2022 · Just HP Smart is not able to work with the printer. - 6900607 Jul 10, 2024 · In HP Smart hub it states that my - Printer Status Unknown. using HP Smart. Jan 8, 2019 · HP Smart finds printer, does a test page. Update Printer’s Firmware HP Apr 9, 2021 · Can someone please fix the HP Smart App? Or atleast acknowledge that there is something wrong with it, and give us a timeline for when it might be fixed? My printer wont print or scan through the smart app, but functions normally if I print directly from word or something. Solved! Go to Solution. After successfully printing a few documents, the printer now refuses to print anything I send to the print queue—each document appears with the status "Unknown," and the printer does not respond at all. Oct 30, 2023 · I am using HP Deskjet 2130 printer for past 8 years. The printer prints fine, i can scan in paint but in Mar 28, 2022 · Hello, Every single time I open HP Smart, as well as on my Windows 11 and on my Windows 10 laptop, it says "Printer status unknown". e. I am able to print, view connections, etc. Click here to download and install the latest printer firmware from your Mac. I waited a few minutes, reconnected and still Printer Status Unknown" for scanning. On Hp smart app, it shows "Printer status unknown" and a - sign is flashing. I tried disconnecting the power cord while the printer was still on and them disconnecting it from the power source. I hope this helps. I have tried all the solutions in the post for this subject, incl. Also, check for any software updates on Mac. Printer Status Unknown" for scanning. Apr 3, 2021 · Hello, I have an HP Deskjet 2600 Series printer and use macOS Big Sur 11. When I use the HP Smart App, this program shows the printer is offline or the status is unknown. Oct 29, 2020 · I get the message "printer status unknown" from HP Smart app but my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app. 0, I now receive a message "printer status unknown" from HP Smart app, BUT my printer is printing fine from the web and stand-alone software; I can also check/access everything through the app.